Privacy Policy

1. Introduction

Elevate Your Essence ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elevateyouressence.co.uk and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Subscribe to our newsletter
• Contact us through our contact form
• Book a consultation or mentorship session
• Take our motivation assessment
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Demographic information (age, gender, interests)
• Professional information (job title, company, industry)
• Assessment results and personal development goals

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and sending purchase confirmations
• Communicating with you about your account or transactions
• Sending you newsletters and marketing communications (with your consent)
• Providing customer support
• Personalizing your experience on our website
• Conducting research and analysis to improve our services
• Detecting and preventing fraud or security breaches
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Contract: Processing necessary for the performance of a contract with you
• Consent: You have given us specific consent to use your personal information
• Legitimate Interests: Processing is necessary for our legitimate interests and doesn't override your rights
• Legal Obligation: Processing is necessary to comply with the law

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communication
• Website hosting and maintenance
• Analytics and performance monitoring
• Customer support

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Until account deletion or 3 years of inactivity
• Transaction Records: 7 years for tax and accounting purposes
• Marketing Communications: Until you unsubscribe
• Website Analytics: 26 months

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing of your personal information
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@elevateyouressence.co.uk
• Contact Form: Contact Us
• Mail: Elevate Your Essence, United Kingdom

15. Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at: dpo@elevateyouressence.co.uk

16. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.